Warranty terms and conditions
What is Covered:
Elite Screens India Private Limited. (“Elite Screens”) warrants its products to the first retail purchaser, if purchased new and operated in only India, to be free from defects in workmanship and materials (except as provided below) for a period of (1) years from the date of original purchase.
Refurbished products purchased directly from Elite Screens are warranted for a period of (90) days from the date of original purchase.
For warranty service, you must provide proof of purchase and the serial number of your product.
Please contact your dealer for the warranty policy allotted with your purchase as the warranty period varies by region.
How to Get Service:
Should this product prove defective during the warranty period, submit a warranty claim form. You must provide your proof of purchase, the serial number of your product, and describe the problem you are experiencing with your screen. An Elite Screens representative will determine whether the product requires service, and provide you with further instructions on how to proceed with your warranty claim.
If your product is missing parts, Elite Screens will, at its option, replace the part without any charge, including shipping and handling, provided that that you report your claim within (7) days of receipt. If you report your claim after (7) days of receipt, but within (30) days of receipt, Elite Screens will, at its option, replace the part without charge, but you will bear the cost of shipping and handling. If you report your claim after (30) days of receipt, you will bear all costs to replace the part.
Returns and Exchanges:
If a return is needed, Elite Screens will issue you a Return Merchandise Authorization (“RMA”) Number. This number is valid for (15) days from the date of issue, and is required to process any returns. A returned item sent to Elite Screens without a visible or valid RMA Number is subject to refusal by Elite Screens. You are responsible for the cost of returning the item and ensuring the product is properly packaged to prevent damage in transit. Please be aware that there is a 15% restocking fee for all returns and the shipping must be prepaid by the customer.
Once a returned product is received, Elite Screens will, at its option, replace the product or part without charge, including ground service freight. The replacement product or part may be new or refurbished to the Elite Screens standard of quality, and is subject to stock availability. Elite Screens’ liability for replacement of the covered product will not exceed the original retail selling price of the covered product. Exchange products and parts assume the remaining warranty period of the original product covered by this limited warranty.
What is Not Covered:
This warranty is not transferable and does not cover product purchased by another end user. This warranty does not cover incidental damages, such as loss of time, loss of use, or installation costs of defective, repaired or replaced product. This warranty does not cover product that has been damaged or rendered defective as a result of (a) neglect, abuse or misuse; (b) modification of the original product; (c) improper use or installation of products not manufactured by Elite Screens; (d) service provided by anybody other than Elite Screens; (e) abnormal mechanical or environmental conditions; (f) unusual physical or electrical stress -including failure or fluctuation of electrical power, lighting, static electricity, fire, tornadoes, or other natural disasters.
Each party is responsible for one-way shipping during the warranty period. Elite Screens does not warrant against freight damage, concealed or otherwise, unless product is shipped directly from an Elite Screens facility. You must contact the vendor and the delivering carrier to report freight damage within (7) days of receipt. Failure to report freight damages within the carrier’s guidelines may result in you bearing all costs.
Elite Screens International Warranty will be provided directly by Elite Screens International Distributors. Please contact the Authorized Reseller or Distributor for more information on warranty coverage, terms and conditions.
Warranty & Technical Support Request Form
PLEASE NOTE THIS IS NOT A CREDIT REQUEST OR EXCHANGE FORM.
THIS FORM IS FOR WARRANTY SERVICE ONLY.
PLEASE CONTACT YOUR POINT OF SALE FOR RETURN FOR CREDIT OR EXCHANGE INSTRUCTIONS.
- Please Completely fill out this form (include Model# and Serial #)
- Failure to provide this information will result in a denied warranty claim.
Note: Proof of Purchase document must be provided in the form of an itemized receipt or invoice that lists an Elite Screens brand item and Date of Purchase.